Sub-processors

This is the current, complete list of sub-processors we use to deliver ApolloSuite. We update this page before engaging a new sub-processor that would have access to customer personal data.

Customers who want to be notified of changes can ask at hello@5lab.co, and we will give reasonable notice before a change takes effect.

These providers process data on every ApolloSuite deployment that we operate.

OpenRouter routes requests on to downstream model providers. Which provider is called depends on the model configured for the customer's deployment; customers can ask us which one is in use at any time.

These process nothing until a customer connects them with their own account. Once connected, processing is governed by that provider's terms alongside our agreement with the customer.

These connections use the customer's own accounts, so the customer contracts directly with the provider and is responsible for reviewing that provider's data processing terms.

Where a customer runs ApolloSuite on their own servers, the sub-processors in table 2 are replaced by whatever that customer chooses, and data does not pass through our infrastructure except for features the customer enables and deliberately points at our services.

We contract with each sub-processor on data protection obligations materially no less protective than those we give our customers, and we limit their access to what the service requires. We remain responsible to our customers for the performance of these sub-processors.

For questions about this list, or to be notified of changes, contact: